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FAQ

Table of Contents

FAQ

Products

At the moment we have two products in our range:

  • Blue Earth Clean – Fragrance for mixed laundry and whites. These contain enzymes for extra cleaning power. 
  • Blue Earth Clean – Fragrance Free for people with sensitive skin. No Enzymes, No Fragrance.

Ingredients / Composition

Product: Blue Earth Clean – Fragrance
Ingredients: Anionic surfactants (>30 %), Enzyme (subtilisin), parfum [contains hexyl cinnamaldehyde,2-(4-tert-butylbenzyl) propionaldhyde, d-limonene, coumarin] Fragrance (Coumarin, Hexyl Cinnamyl, Benzyl Salicylate)

Product: Blue Earth Clean – Fragrance Free
Ingredients: >30 % anionic surfactants

All products are FREE FROM Phosphates, Preservatives, Palm Oil & no bleaching agents.

Completely. Blue Earth Clean products are completely safe when used as laundry detergent. Each sheet dissolves completely in water. For further details please see our safety section.

To avoid discoloration, you should always wash white and colored laundry separately.

For your multi-colours, separates (white and darks) simply use our Blue Earth Clean – Fragrance laundry leaf (pink).

For people with particularly sensitive skin, we recommend our fragrance-free Blue Earth Clean – Sensitive laundry leaf containing no enzymes. This is suitable for both white and coloured laundry.

All our products have undergone Industry-standard lab testing and analysis. Our products are not tested on animals and definitely not sold in countries that require animal testing. Independent regulators concluded that Blue Earth Clean products perform as well as leading competitor laundry detergent brands.

No. Blue Earth Clean never tests any of their products on animals. 

No. Blue Earth Clean products are not sold in any countries that require testing on animals.

No. Blue Earth Clean products do not contain any ingredients derived from animals.

Our products are manufactured to comply with all relevant quality standards of the E.U. Our products in their saleable version are assembled in the E.U. It is our aim that all aspects of the manufacture of the Blue Earth Clean products are manufactured within the E.U. as soon as possible.

For sensitive skin we recommend using our Blue Earth Clean – Fragrance Free Laundry Leaf. We would advise all customers to test the product first – everyone is different.

Many of our customers with skin conditions are happy with Blue Earth Clean products but if you are concerned, please do test first one of our Blue Earth Clean products on selected garments.

Our standard online pack contains 24 laundry leaves. Other variations are available.

Our Fragrance leaves for normal washing are lightly scented with a Berry Garden fragrance.

Of course. We randomly test all our products so you can be 100% sure every time you use a Blue Earth Clean leaf the results will be brilliant.

No, there is no need for any of the Blue Earth Clean range of products to carry the aquatic life warning, as our products are below the threshold necessary to disclose this warning sign.

The corrosive warning is an EU legal requirement for concentrated soaps and detergents. Our formulation is incredibly concentrated as they contain very little water to minimise CO2 transport emissions. Their concentration puts them under specific EU label requirements.
If we diluted them down (like many other liquids with fillers) they would not fall into this category – you would however have to use more liquid per wash and our carbon footprint would increase. Once they are diluted in your machine and further still back out in the environment, they are not classified as a hazard.
The warning on the label acts as an instruction should there be a catastrophic / undiluted / concentrated exposure to the environment whereby a large quantity enters the waterways, for example as the result of an industrial accident. This warning is based on a very unlikely scenario. Any detergents used within a household are firstly diluted in the washing machine, then by waste water and sewage, and finally all grey water is treated in a water treatment plant before finally being discharged into a river or sea, where it is diluted further still – so the risk at this point is negligible. The EA monitors all water that is reintroduced back into our waterways extremely stringently.

No. Blue Earth Clean laundry leaves have been formulated in such a way as to be used even in hard water without any adverse effects.

Usage

Simply place the Blue Earth Clean laundry leaf at the bottom of the empty machine drum and then add your laundry.

Use 1 laundry leaf per normal load in a standard drum (up to 5kg), or 2 laundry leaves for larger drums over 6.5kg or for really dirty washing. Always handle laundry leaves with dry hands [They dissolve very quickly in water]. 

Do not overfill your machine. A 10cm space between your laundry and top of the drum will allow the contents of the laundry leaf to disperse evenly. Always store out of reach of children.

We advise not to. Always pop the Blue Earth Clean laundry leaf at the bottom of the empty machine drum.

Always follow washing instructions in accordance with clothing labels. Blue Earth Clean products are not suitable for use on wool or silk garments.

Blue Earth Clean products can be used at various temperatures from as low as 20C. Always wash according to garment instructions.

No, Blue Earth Clean laundry leaves have been formulated in such a way to be used even in hard water without any adverse effects.

Use 1 laundry leaf per normal load in a regular machine (drum size up to 5kg). For larger drum sizes, use 2 laundry leaves per load. For heavy soiled laundry add an extra laundry leaf.

To avoid discoloration, we advise that you follow manufacturers guidelines and always separate your lights and darks. Just like mum always said. Our Fragrance laundry sheets will clean both light and dark clothes effectively.

If you or a member of your family have particularly sensitive skin, you may wish to try our Blue Earth Clean Fragrance-Free laundry detergent leaf. This is hypoallergenic and kind to the most delicate of skins.
To ensure your whites stay bright white, without the grey haze, we recommend using our ‘WhiteOnly’ Laundry Leaves. They are particularly good on stubborn stains on colourfast textiles (including blood ladies).

If you would like to, of course. Always follow washing instructions in accordance with clothing labels.

Our laundry leaves are perfectly suitable for hand washing. Please follow the instructions on the back of your pack and on clothing labels.

Yes. Air-drying is more eco-friendly but time is precious. Always follow washing instructions in accordance with clothing labels.

Yes. Our laundry leaves can be used on any colour wash. You may wish to separate your colours and wash white separately -always read the care label. 

Yes, Blue Earth Clean laundry sheets are suitable for homes with septic tanks.

Packaging

Our packaging (primary and outer packs) are made from cardboard and the source of the cardboard is carefully managed without harming the world’s forests. We do not use any plastic for the packaging of the range of Blue Earth Clean products. It is 100% plastic free.

All our packaging is 100% recyclable. Please refer to local recycling schemes. 

The material used for the manufacture of the laundry leaves is a film made out of polyvinyl alcohol. We are very proud to say that our leaves are 100% water soluble and biodegradable, containing NO microplastics. Our leaves are 100% better for the planet than capsules, pods and other washing gimmicks. 

Absolutely not. There are no microplastic residues deposited in the oceans. This was very important to us and one of the main considerations when designing the leaves. Our leaves are both 100% water soluble and biodegradable.

Blue Earth Clean packs are designed to be compact and easily stored. Keep your Blue Earth Clean packs in a cool dry place away from direct sunlight and away from water! Always store out of reach of children.

Blue Earth Clean packs are designed to make them difficult for animals to get into. However, if your pet normally chews the post, we recommend we do not deliver it to your home. We could perhaps deliver instead to a friendly neighbour or to your work address?

Environment

A typical laundry detergent brand sells you 90% water. Not us. Shipping water around the country doesn’t make sense. So, we have cut it out. At Blue Earth Clean, we provide you with concentrated laundry detergent laundry leaves and you add the water when you start the wash and because we’re not shipping water around the country, sending just one truck of Blue Earth Clean laundry leaves to a supermarket is the equivalent of 12 trucks of a leading competitor brand.

Moreover, our plastic-free, fully refillable and reusable packaging helps to create a zero-waste environment.

Plastic Saved. Carbon Emissions Saved. Better for The Planet.

Ordering

Our Standard 24 pack costs £5.95. Subscribe and you can save 20%.

You can see the prices of our products here.

One-off orders over £ 20 are eligible for FREE shipping within the UK. Shipping costs are calculated based on the final order value after any discounts, promotions, or vouchers have been applied.

A standard 24 pack costs £1.53. 

A standard 55 pack costs £3.00.

Shipping to central Europe starts from £10. The exact shipping costs will be displayed once you have entered your postal address.

No. Blue Earth Clean standard 24 pack have been designed to fit through your letterbox so you don’t need to be at home. 

The 55 pack is slightly bigger so may not 

Your pack will arrive via Royal Mail. If you don’t have a letterbox your Blue Earth Clean pack will be left wherever your post is normally put. If you are not confident that this is a safe place then please provide us with an alternative postal address.

When entering your postcode be sure to put a space between the 2 parts. For example, GU9 1ND.

Unfortunately we do not hold stock of our laundry leaves in our office to make this possible. Our stock is held at our distribution provider. We are working on building a retail network! Watch this space.

Our ordering system runs automatically. Directly after your order, your order is forwarded to our shipping service provider and prepared for shipping. A cancellation of your order is therefore usually only possible shortly after receipt of your order. In this case, please send us an email immediately to support@blueearthclean.com

Subscription orders can be amended by logging into your account. You are also welcome to email us support@bluearthclean.com where we will be able to assist you. 

You can easily redeem your vouchers and discount codes in the last step of the order process, at the checkout.

Yes, little by little we are becoming more represented with our products in zero waste shops, farm shops, holiday parks, travel centres and niche retail chain outlets. Feel free to visit yours and if we are not here yet – please send us an email at sales@blueearthclean.com.

Subscription

You can find/amend all your subscription details by simply logging into your account and go to ‘my account’. Here you can edit renewal date, change, pause, cancel] your subscription at anytime

Alternatively, email us support@blueearthclean.com and we can assist you.

We’ll be sorry to see you go, but if you wish to cancel your plan, you can do so at any time by logging into your account.

See below for our step by step guide on how to cancel online.

Step 1: Log in to your account via the website by clicking ‘the person icon’ from the main menu.

Step 2: Navigate to ‘Subscriptions’ at the left hand side. Here you should see all your details.

Step 3: Select the plan you wish to cancel

Step 4: Scroll to the bottom of the page and select ‘Cancel Your Plan’.

Your plan will be cancelled immediately.

If you have any current orders that have not yet been dispatched and you would prefer to cancel, you can click on ‘Orders’ where you will see the option to cancel and refund any current orders.

Any questions email support@blueearthclean.com

If you can’t find the answer to your question here, you can send us a message support@blueearthclean.com.

We aim to respond within 24 hours during the week (if it’s the weekend we maybe out with families so it maybe Monday before we get back to you).

Absolutely. There are two ways of buying leaves; pay as you go or on subscription.

If you want to purchase pay as you go laundry, which is one-off order you can do so here.

Alternatively, sign up and join the revolution! By subscribing you will save money and never run out of laundry detergent again, it’s easy and simple. Offering subscriptions allows us to order in bigger quantities and enables us to pass the savings on to you. Hence the reduction in price for you! Plus, you have control of all aspects of your subscription directly from our website. All you need to do is login and head to ‘your account’.

Here are some of the features that we think really set us apart:

  • Pick the right laundry for you; Fragrance or Fragrance free.
  • Choose how often you’d like to receive our 24 leaf pack.
  • Move your next delivery forward, or backwards as you need.

Payment

We accept debit and credit cards; Visa, Mastercard and American Express. We are not able to accept PayPal, Apple Pay or prepaid cards currently.

Login to your customer account and go to the ‘manage Blue Earth Clean plan’ section. Here you can edit your payment card details. Remember to select save to confirm your changes.

Login to your customer account and go to the ‘manage Blue Earth Clean plan’ section. Here you can edit your payment card details. Remember to select save to confirm your changes.

Stripe is our payment partner. You may see Stripe (or a variation of Stripe) on your card within the first 24 hours of placing an order. Thereafter, Blue Earth Clean should appear on the statement instead.

We are to deliver to an address within the UK also to a private address within the European Union. If you have any queries, please contact us at support@blueearthclean.com.

Delivering is free of charge for you from an order value of 20 Euro. Otherwise, delivery within Europe costs 1,95 Euros. Shipping costs are displayed when you select the product in the shop.

Yes. The price quoted for a Blue Earth Clean product is inclusive of VAT.

Check your payment details are entered correctly and that the registered address for your card matches the one entered on the system. Any further problems please get in touch at support@blueearthclean.com.

Login to your customer account and select order history to review all past payments.

The money is debited directly via our payment providers.

After we have received your return, we will check the goods and refund the purchase price within one week to the payment method you have chosen. After we have received your return, we will check the goods and refund the purchase price within one week to the payment method you have chosen.

Yes, as long as the package is unopened and undamaged, we will process your refund upon safe receipt.

Shipping

Our delivery time is currently 4-5 working days after your order is shipped.

Good news, there isn’t one!

Subscription orders and one-off orders over £20 are eligible for free delivery within the UK. Shipping costs are calculated based on the final order value after any discounts, promotions, or vouchers have been applied.

One-off orders under the value of £20 in the UK, will be charged £2.95 for standard delivery or £4.95 for express delivery.

Shipping within Europe costs 1,95 Euro per shipment. The exact shipping costs will be displayed when you select the products.

As soon as your package is sent to you, you will receive a tracking number from our courier provider, with which you can track your package. If you ordered a one-off purchase or refill pack, they will be sent in a large letter. For trial packs, unfortunately, tracking is not possible, but your pack should arrive within a few days.

We aim to ship your order within 2 days (max) after ordering.

Oh no… If your order has not arrived within the extended timescales given, please contact us here so we can help you further – support@blueearthclean.com

Please be sure that you have checked with other members of your household first – most of our orders are packaged especially so they can fit through a standard sized letterbox, along with your regular mail delivery.

Returns

If you’re not completely happy with your Blue Earth Clean product, We offer a money-back guarantee if you return them in the package they arrive in within 14 days. Upon receipt, you will be contacted for a full receipt of any undamaged or unopened products.
Full details can be found in our T&Cs. Simply get in touch via support@blueearthclean.com. Our returns address is Blue Earth Clean, 23, Marine Park, Elie, Fife, Scotland, KY9 1BD.

We aim to respond within 24 hours during the week (if it’s the weekend we maybe out with families so it maybe Monday before we get back to you).

Please note – It’s important that you retain proof of postage, without this we are unable to refund your order should it get lost/misplaced during transit. Shipping fees are non-refundable.

If your package does not arrive as desired or damaged, please contact our customer support via e-mail support@blueearthclean.com. Together we will find a solution!

Other

Yes. Blue Earth Clean is becoming available at selected retail outlets. Contact our helpline at support@blueearthclean.com to find out where your nearest store is located.

We love getting feedback. Please use sites like feefo or trustpilot.

Alternatively email support@blueearthclean.com and we will send you a request from our independent product review partner. You can change your review or rating at any time by following the feedback link once more.

Please check the junk or spam folders in your email account. If you still have no luck, please contact us at support@blueearthclean.com.

Contact us at any time by emailing support@blueearthclean.com. We aim to respond within 24 hours during the week (if it’s the weekend we maybe out with families so it maybe Monday before we get back to you).

We would only ever call you from our company number +44 (0) 1333 48 12 62 and we will never ask you for bank details or your card number.